Frequently Asked Questions
1. I signed up but did not received any login details.
After your sign up, we always send you an email with your login details. Please don’t forget to check your junk or spam folder as well if you cannot find the email in your inbox.
If you are still unable to find it, please don’t hesitate to contact our Support to help you with your login. We are available for 24 hours/7 days on.
2. What is the trial membership?
A trial membership means you can use and experience the service for 3 whole days. During this time, you can find out if you would like to continue or stop your membership with us. If you would like to keep enjoy the services you don’t have to do anything besides enjoying and we will automatically upgrade your membership for you after the end of the trial (unless you unsubscribe prior to the end of the trial period).
3. What happens after the trial?
If you complete the 3-day trial period, a paid monthly subscription will automatically start, and you will continue to have unlimited access after the trial period has ended. If you cancel the trial period before it ends, you will not be charged. You will then no longer have access to the content and services.
4. Why is my card charged?
If you’ve signed up to the trial membership you have 3 days of unlimited access to the content. If you do not cancel your membership prior to the end of these 3 days, your account will automatically be upgraded to the paid membership of £59,99/€49.99/AUD80/NZD85/DKK399/NOK499/SEK519 per month which was initially mentioned on the payment page).
5. How much does my membership cost?
The monthly membership to our Portal costs £59,99/€49.99/AUD80/NZD85/DKK399/NOK499/SEK519 per month. The membership is based on a subscription which means that you will be charged automatically for every month. This way you will always have access to our services.
6. When do you charge me for the monthly membership?
You will be charged for a monthly membership price of £59,99/€49.99/AUD80/NZD85/DKK399/NOK499/SEK519 after the end of the trial period, unless you unsubscribe before this period ens. The date of the first payment will be considered as your billing date.
7. Why don’t you accept my payment method?
We accept VISA and MasterCard. If your card is still not accepted, please don’t hesitate to contact us for further assistance. We are available for 24 hours/7 days.
8. Is it possible to cancel my membership?
Yes, you can cancel your membership at any time and without any extra costs. You can do this in the “My Account” section of the website that you are a member of, and easily follow the instructions to the relevant link to Remove Your Account.
If you prefer our help, you can always submit a Cancel Subscription form or contact our Customer Support with the cancelation request. We are available for 24 hours/7 days on.
9. I forgot my password, what can I do?
After you singed up to the website, we will send you an email with your initial password. You can always change it on your account page, if not, you may still find this email in your inbox and use for login. Please don’t forget to check your junk or spam folder as well.
If you would like us to help you, please don’t hesitate to contact our Customer Support for assistance. We are available for 24 hours/7 days.